We’re online shoppers too, so when you order from us, we’ll try and do all the things we love when we buy from others.
Single-use-plastic free: We’re a small business with the tiniest of impacts, but we’re also incredibly conscious of the effect modern life and consumerism is having on the environment. As part of our journey to become an entirely environmentally responsible business, we ship all our orders free of single-use-plastics.
When we ship locally to retail partners and consumers, we use recycled paper, padded satchels and recycled or FSC paper-based protective packaging. We’ve linked to each of the products, so we’re transparent, and in the hope that you, reading this, might know of something better, and let us know. Or that other businesses reading this might find it easier than we did to find plastic-free packaging.
It costs us more to do this (plastic is, after all, very cheap), but we don’t believe our customers should have to pay more for our commitment to sustainability, so we have absorbed the costs ourselves.
Everytime you buy one of our books, we also remove at least 25kg of carbon-dioxide emissions from the atmosphere by helping plant native, biodiverse forests in Australia. Learn more about why and how, here.
Shipping within 24 hours: We’ll post your order within 24 hours of receiving it (Monday-Friday). We ship most orders using Australia Post. Their shipping is economical, fast and carbon neutral. Standard shipping is normally between $5 and $10 per order.
Plenty of updates: Once you’ve placed your order, we’ll let you know that it’s been received. Then, as soon as it’s been posted, we’ll send you another update. If you’ve chosen a postage method that includes tracking, we’ll make sure you know where your books are every step of the way.
Live in the bush? If you’re ordering from a very regional or remote area and want your order faster, consider upgrading to the Express Post service. We’ve purposely kept the prices as low as possible on this service to help those of you who don’t live near that capital cities, where post is faster. Alternatively, our books are available in most good bookshops, so consider supporting one of your local businesses. Use the contact form if you want to find a stockists close to you.
Live overseas? We ship overseas all the time, to just about every country in the world. But, the challenges of COVID-19 are putting some pressures on that, so get in touch if want more information about how we ship to your location.
Damaged or lost? We hate it when our stuff turns up damaged or doesn’t turn up at all. So if that happens to you, just send us an email and we’ll post out replacements. Feel free to keep the damaged ones or give them to a friend. Or use them to prop up the corner of your couch.